Terms & Conditions
PLATA MORGANA ENTERPRISES V.O.F.
All sales are final. If you receive damaged goods or the wrong size/item, simply email firstname.lastname@example.org with your order number and name so we can best resolve your situation. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system. Note: There is a five day grace period upon receipt of item to contact us about defects or wrong items. Returning something to us is at your own expense. We will either exchange the item(s) and send it to you for free or refund the money. Both the returned item(s) and the packaging must be in unused and new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. After we received your return the exchange item or refund will be processed within 10 working days.
Please allow two working days for your order to process. It may take another few working days for your order to be shipped out as we only ship out once a week. At the moment we ship to the following destinations: The Netherlands, Belgium, Luxemburg, Denmark, Germany, France, Austria, Poland and United Kingdom.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.