POLICY

PLATA MORGANA ENTERPRISES V.O.F. 
CoC    74030299
VAT     NL859749137B01 
info@platamorgana.com
RETURN POLICY
All sales are final. If you receive damaged goods or the wrong size/item, simply email returns@platamorgana.com with your order number and name so we can best resolve your situation. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system. Note: There is a five day grace period upon receipt of item to contact us about defects or wrong items. Returning something to us is at your own expense. We will either exchange the item(s) and send it to you for free or refund the money. Both the returned item(s) and the packaging must be in unused and new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. After we received your return the exchange item or refund will be processed within 10 working days.
SHIPPING
Please allow two working days for your order to process. It may take another 1-2 working days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed. Pre-orders will be shipped after release day. 
INTERNATIONAL SHIPPING
We ship to The Netherlands, Belgium, Germany, France and United Kingdom. 
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.